Jacqueline Castillo
Office Manager / Pre-need Specialist / Aftercare
Jackie brings a unique blend of compassion, experience, and understanding to the families she serves. With an Associate of Arts degree in Psychology and 18 years of experience working in education, she has built her career around supporting others, listening to their needs, and helping them navigate important decisions with confidence.
Today, Jackie brings that same dedication and personal approach to funeral pre-planning. She takes the time to get to know each family, listen to their wishes, answer their questions, and explain their options so they can make informed decisions without feeling overwhelmed or rushed.
Jackie believes that planning ahead is one of the most thoughtful gifts you can give your loved ones. By helping families put their wishes in place, she hopes to provide peace of mind, ease future burdens, and allow loved ones to focus on what matters most — honoring a life and cherishing the memories they share.
For Jackie, this work is about more than making arrangements. It is about building trust, treating every family with dignity, and making sure each person feels heard, respected, and cared for throughout the process.
Jacqueline Castillo
Office Manager / Pre-need Specialist / Aftercare
Jackie brings a unique blend of compassion, experience, and understanding to the families she serves. With an Associate of Arts degree in Psychology and 18 years of experience working in education, she has built her career around supporting others, listening to their needs, and helping them navigate important decisions with confidence.
Today, Jackie brings that same dedication and personal approach to funeral pre-planning. She takes the time to get to know each family, listen to their wishes, answer their questions, and explain their options so they can make informed decisions without feeling overwhelmed or rushed.
Jackie believes that planning ahead is one of the most thoughtful gifts you can give your loved ones. By helping families put their wishes in place, she hopes to provide peace of mind, ease future burdens, and allow loved ones to focus on what matters most — honoring a life and cherishing the memories they share.
For Jackie, this work is about more than making arrangements. It is about building trust, treating every family with dignity, and making sure each person feels heard, respected, and cared for throughout the process.
Erika Flores
Arranger
With 8 years of experience in the funeral industry, I am dedicated to providing compassionate guidance to families during their time of need. Holding certificates in funeral practices and state laws, as well as expertise in the Electronic Death Registration System (EDRS), I specialize in assisting families with funeral arrangements, with a focus on facilitating ship outs to foreign countries.
My approach is centered on creating a safe and supportive environment for families, where they feel comfortable expressing their emotions, whether through tears or laughter. I believe in the power of empathy and listening, allowing families to share their stories and memories freely.
While my journey into this profession wasn't initially planned, I quickly found myself deeply passionate about helping others navigate the grieving process. My favorite quote, "What doesn't kill you makes you stronger," reflects my resilient outlook and commitment to supporting families through difficult times.
Fluent in both Spanish and English, I strive to ensure that all families receive personalized and culturally sensitive care. I am honored to be trusted with their stories and entrusted with the care of their loved ones, and I am grateful every day for the opportunity to do what I love.
Erika Flores
Arranger
With 8 years of experience in the funeral industry, I am dedicated to providing compassionate guidance to families during their time of need. Holding certificates in funeral practices and state laws, as well as expertise in the Electronic Death Registration System (EDRS), I specialize in assisting families with funeral arrangements, with a focus on facilitating ship outs to foreign countries.
My approach is centered on creating a safe and supportive environment for families, where they feel comfortable expressing their emotions, whether through tears or laughter. I believe in the power of empathy and listening, allowing families to share their stories and memories freely.
While my journey into this profession wasn't initially planned, I quickly found myself deeply passionate about helping others navigate the grieving process. My favorite quote, "What doesn't kill you makes you stronger," reflects my resilient outlook and commitment to supporting families through difficult times.
Fluent in both Spanish and English, I strive to ensure that all families receive personalized and culturally sensitive care. I am honored to be trusted with their stories and entrusted with the care of their loved ones, and I am grateful every day for the opportunity to do what I love.
Maria Martin
EDRS
I serve as the EDRS Clerk here at Armstrong, Garcia, McKenzie Mortuary. Although I'm relatively new to the funeral service industry, I'm eager to soak up all the knowledge and experiences it has to offer.
My main responsibilities revolve around collecting vital data to process death certificates, answering phones, and providing top-notch customer service. I make it a priority to approach every interaction with families with professionalism, compassion, and utmost respect.
Throughout my career, I've always been eager to take on more responsibilities, which has led to my being promoted to leadership positions. My passion for helping families navigate through tough times inspired me to join the funeral planning industry.
I'm fluent in both English and Spanish, and outside of work, you might find me hiking, attending music festivals, or attempting to dance (even though rhythm isn't my strong suit). Maya Angelou's quote, "If you don’t like something, change it; if you can’t change it, change your attitude," resonates deeply with me, reminding me to stay positive and adaptable.
My goal is to assist families in finding resolution, peace, and acceptance through empathetic service and hospitality.
Maria Martin
EDRS
I serve as the EDRS Clerk here at Armstrong, Garcia, McKenzie Mortuary. Although I'm relatively new to the funeral service industry, I'm eager to soak up all the knowledge and experiences it has to offer.
My main responsibilities revolve around collecting vital data to process death certificates, answering phones, and providing top-notch customer service. I make it a priority to approach every interaction with families with professionalism, compassion, and utmost respect.
Throughout my career, I've always been eager to take on more responsibilities, which has led to my being promoted to leadership positions. My passion for helping families navigate through tough times inspired me to join the funeral planning industry.
I'm fluent in both English and Spanish, and outside of work, you might find me hiking, attending music festivals, or attempting to dance (even though rhythm isn't my strong suit). Maya Angelou's quote, "If you don’t like something, change it; if you can’t change it, change your attitude," resonates deeply with me, reminding me to stay positive and adaptable.
My goal is to assist families in finding resolution, peace, and acceptance through empathetic service and hospitality.
Jordan
Care Center Supervisor / Driver
Jordan
Care Center Supervisor / Driver
